Pick the insurer, where the client was and how you met. You'll get the place of service and modifier, with the source.
| Code | Meaning |
|---|---|
| POS 10 | Telehealth with the client at home |
| POS 02 | Telehealth with the client somewhere other than home |
| 95 | Live video visit (common commercial modifier) |
| GT | Live video or audio visit (older modifier some insurers still accept) |
| 93 | Audio-only visit |
| FQ | Audio-only visit (used by some insurers and clinics) |
Rules change often, especially for Medicare, whose telehealth flexibilities currently run to 31 December 2027. Checked October 2026; next review January 2027. Your contract and the insurer's current policy come first.
Claims sent within 48 hours, rejections worked within 5 working days, for a flat monthly fee. It starts with a free check of your unpaid claims.